We intentionally keep our workload controlled so every client receives the attention they deserve. Typically, four to seven homes in active construction at one time, depending on the phase of each project. Some may be starting excavation, others in framing or finishing. This balance lets us hold quality, communication, and proper oversight on every build.

Our project manager is involved multiple times per week, and sometimes daily, depending on the phase of construction. Stages like foundations, framing, mechanical rough-ins, and finishing require closer supervision. We stay closely connected with our subs throughout the process to keep everything on schedule and built correctly.

You are welcome to visit anytime with coordination. We ask that visits are scheduled with us so we can ensure safety and avoid interrupting subcontractors while they work. Many clients like to visit at key milestones such as framing completion, mechanical rough-ins, drywall, and finishing.

Communication is a big part of the iLevel experience. We keep homeowners informed through daily logs in our project management software (typically 1 to 2 per week, often more), jobsite photos, phone calls and Zoom meetings, and 3D scans of the home during construction, especially helpful for out-of-state clients.

The Ressio client portal is the system of record for the schedule, budget, daily logs, and decisions. Phone and Zoom are great for conversations. We are responsive on email but ask that build-critical decisions also get logged in the portal so they have an audit trail.

iLevel carries Builder’s Risk insurance on every project, which protects the structure during the course of construction. Your home is scheduled under our policy based on the project’s contract value, and coverage stays in place until the project is complete and your homeowner’s insurance takes over. Builder’s Risk typically helps protect against:

• Fire
• Storm damage
• Theft
• Vandalism
• Jobsite damage during construction

Many lenders require Builder’s Risk coverage on the property. We are learning that dual coverage, one policy from the owner and one from us, is not always ideal. Depending on the policies involved, it can complicate claims rather than improve protection. Our approach is to carry Builder’s Risk on every project as a term policy paid up front, with clear documentation and Certificates of Insurance (COIs) issued to both the client and the bank to satisfy the lender’s requirements without creating overlap.

Theft from the jobsite is typically covered under our Builder’s Risk policy. We keep sites secured and material drops timed to minimize exposure, especially for higher-value finish items late in the build.

Mistakes happen. They are part of building a home, and when they do happen we handle them with great care and in the best possible manner for all parties involved. Sometimes that means iLevel covers the cost. Other times the responsibility lands with one of our subcontractors. And occasionally an issue is significant enough that it becomes an insurance claim. Regardless of where the responsibility sits, our priority is making sure our clients are taken care of.

iLevel builds on a transparent cost-plus model. Every actual cost is tagged, coded, and documented in QuickBooks Online before billing, and monthly progress draws are billed on actuals plus the builder fee, so you always see exactly where the money goes.

The pre-construction and design agreements are each 1 to 2 percent of the projected budget at signing. These fees are separate and are not credited toward construction. The construction agreement requires a 10 percent downpayment, which is credited as a discount against final invoices at closeout (not against interim draws).

Change orders during construction are priced on actuals plus the builder fee. The earlier a change happens, the less it costs and the less it disrupts the schedule. Documenting decisions during pre-construction is the best protection against change-order pain.

Change requests typically come in by email or phone call. From there, we scope the work, price it in writing, and get your written approval before anything starts. Nothing changes silently.

Items outside the contract scope, such as owner-supplied appliances, certain furnishings, landscaping beyond the agreed scope, and post-handoff service work, are documented at signing so nothing surprises either side.

All specifications are locked in during the pre-construction and design phase, as many as we are able to commit before construction begins. From there, the specifications become the guiding document for what is included in the build. They are the working reference everyone on the project, from subs to suppliers, is building against.

Truly unforeseen conditions (a buried obstacle on the lot, a surprise from the geotechnical report) are handled as change orders billed at actuals plus the builder fee. We do everything possible during pre-construction to surface these risks early.

We pause and re-scope before construction begins. The whole point of the documented pre-construction process is to settle the budget before a single board is cut, so the build itself does not have to absorb the bad news.

It happens. We handle restarts case by case, with the goal of preserving as much of the previous work as possible while getting the design to a place you actually want to build.

Every iLevel home is delivered with a one-year builder’s warranty covering workmanship and materials, alongside the manufacturer warranties for appliances and finishes. We are the first call for any issues in that first year and the relationship continues well past it.

The quote reflects the exact plan set, materials list, and allowances agreed during pre-construction. Each line item is documented; no hidden bundles, no "builder’s grade" surprises.

A calm, transparent build that finishes the way it should: a home you love to live in, a budget you understood every step of, and a relationship that lasts beyond handoff.