We intentionally keep our workload controlled so every client receives the attention they deserve. Typically, four to seven homes in active construction at one time, depending on the phase of each project. Some may be starting excavation, others in framing or finishing. This balance lets us hold quality, communication, and proper oversight on every build.

Our project manager is involved multiple times per week, and sometimes daily, depending on the phase of construction. Stages like foundations, framing, mechanical rough-ins, and finishing require closer supervision. We stay closely connected with our subs throughout the process to keep everything on schedule and built correctly.

You are welcome to visit anytime with coordination. We ask that visits are scheduled with us so we can ensure safety and avoid interrupting subcontractors while they work. Many clients like to visit at key milestones such as framing completion, mechanical rough-ins, drywall, and finishing.

Communication is a big part of the iLevel experience. We keep homeowners informed through daily logs in our project management software (typically 1 to 2 per week, often more), jobsite photos, phone calls and Zoom meetings, and 3D scans of the home during construction, especially helpful for out-of-state clients.

The Ressio client portal is the system of record for the schedule, budget, daily logs, and decisions. Phone and Zoom are great for conversations. We are responsive on email but ask that build-critical decisions also get logged in the portal so they have an audit trail.

iLevel carries Builder’s Risk insurance on every project, which protects the structure during the course of construction. Your home is scheduled under our policy based on the project’s contract value, and coverage stays in place until the project is complete and your homeowner’s insurance takes over. Builder’s Risk typically helps protect against:

• Fire
• Storm damage
• Theft
• Vandalism
• Jobsite damage during construction

Many lenders require the homeowner to carry a Builder’s Risk policy as well. In our experience, this creates dual coverage, which is a good thing. If something unforeseen were to happen during construction, having two policies in place provides additional protection for the project.

Theft from the jobsite is typically covered under our Builder’s Risk policy. We keep sites secured and material drops timed to minimize exposure, especially for higher-value finish items late in the build.

iLevel does. If we or one of our subs makes the mistake, we fix it on our dime. That is what one accountable team means in practice.

iLevel builds on a transparent cost-plus model. Every actual cost is tagged, coded, and documented in QuickBooks Online before billing, and monthly progress draws are billed on actuals plus the builder fee, so you always see exactly where the money goes.

The pre-construction and design agreements are each 1 to 2 percent of the estimated budget at signing. The construction agreement requires a 10 percent downpayment, credited as a discount against final invoices at closeout (not against interim draws).

Change orders during construction are priced on actuals plus the builder fee. The earlier a change happens, the less it costs and the less it disrupts the schedule. Documenting decisions during preconstruction is the best protection against change-order pain.

Change requests come through the Ressio portal, are scoped and priced in writing, and require your approval before any work begins. Nothing changes silently.

Items outside the contract scope — owner-supplied appliances, certain furnishings, landscaping beyond the agreed scope, and post-handoff service work — are documented at signing so nothing surprises either side.

Truly unforeseen conditions (a buried obstacle on the lot, a surprise from the geotechnical report) are handled as change orders billed at actuals plus the builder fee. We do everything possible during preconstruction to surface these risks early.

We pause and re-scope before construction begins. The whole point of the documented preconstruction process is to settle the budget before a single board is cut, so the build itself does not have to absorb the bad news.

It happens. We handle restarts case by case, with the goal of preserving as much of the previous work as possible while getting the design to a place you actually want to build.

Every iLevel home is delivered with a one-year builder’s warranty covering workmanship and materials, alongside the manufacturer warranties for appliances and finishes. We are the first call for any issues in that first year and the relationship continues well past it.

The quote reflects the exact plan set, materials list, and allowances agreed during preconstruction. Each line item is documented; no hidden bundles, no "builder’s grade" surprises.

A calm, transparent build that finishes the way it should: a home you love to live in, a budget you understood every step of, and a relationship that lasts beyond handoff.